Credit score rules
Credit score policy
This policy applies to all sellers of bEYU. This policy is to allow sellers to better serve buyer customers. In order to promote a good consumer experience and improve the service attitude of the trading platform, we have formulated a credit score policy aimed at improving the service quality of sellers to buyers. Under this policy, sellers will be required to provide more accurate and detailed product descriptions and ensure that the products match the description. In addition, sellers will be encouraged to actively respond to buyers’ inquiries and complaints and maintain good communication and cooperation during the transaction process. Through the implementation of this policy, we can establish a more fair, transparent and reciprocal trading environment, from which both buyers and sellers can benefit. We expect this policy to effectively improve consumer satisfaction, increase the reputation of the trading platform, and set higher standards for the platform.
The provisions already stipulated in this specification shall apply to this specification. If other rules have special service requirements, the special provisions shall apply.
1.Credit score definition
Credit score is a set of full-link buyer service experience evaluation and diagnosis standards established by the bEYU platform to help sellers pursue better services. Through the certification and assessment of the seller's store's comprehensive experience capabilities, credit points are obtained based on the scores and weights of product experience, logistics experience, service experience and other dimensions. The current credit score range is from 0 to 100, with 100 being the highest and 0 being the lowest. The first deposit payment can be increased to 60 credit points. This includes product experience and logistics services .
2.Credit score index
(1) Product experience: If a customer submits a return complaint after receiving the goods and it is determined that the seller is responsible, a certain amount of credit points will be deducted.
(2) Logistics experience : If the goods are not shipped within 48 hours, a certain amount of credit points will be deducted. Specific scores will be displayed on the platform page.
3.Credit score update
In order to provide a more stable service, we will keep updating the credits daily, but the update time may be delayed due to network delays. We will do our best to ensure the timeliness of updates, but we also hope that sellers can understand and be considerate of delays that may occur in rare cases. We will continue to monitor and optimize network conditions to ensure that the update process goes as smoothly as possible and will minimize the occurrence of delays. If you encounter network delays, please refresh and try again.
4.Merchant display
Sellers can easily and conveniently check the credit score of their store through the backend of the seller's website, which will provide sellers with a timely and comprehensive understanding of the credit score performance of their store. Through this function, sellers can better grasp the operating status of the store, discover and solve potential problems in a timely manner, thereby enhancing the credibility and competitiveness of the store. We are committed to providing sellers with more practical tools and information to help them better manage and optimize their stores and achieve better business performance and user satisfaction.
5.Credit score application
Credit scores are used in scenarios such as product search sorting, marketing activity reporting, and high-quality store selection.
(1)Product search ranking: The higher the credit score, the better the search ranking results that can be obtained (under the condition that other search ranking factors are the same).
(2)Marketing activity reporting: When your credit score reaches a certain threshold, you can sign up to participate in platform-specific marketing activities.
(3)Selection of high-quality stores: When your credit score reaches a certain threshold, you can sign up to participate in the selection of specific high-quality stores on the platform.
(4)Credit score is too low: Credit score below a certain value will affect the normal operation of the store, including but not limited to banning the store and prohibiting the sale of goods.
